Saïd Business School are recruiting for an IT Service Desk Team Leader reporting to the IT Service Desk and Continual Service Improvement Manager.

 

This is an exciting opportunity for you to provide leadership to the IT Service Desk team, ensuring they provide high quality,  systematic technical support activities, alongside a world class customer service, to meet the needs of the business in the day-to-day support and delivery.

 

You will be responsible for ensuring the Service Desk Team is aligned to underlying best practices by efficiently delivering system remediation and delivery of the BAU Service Portfolio and meeting agreed SLA targets and defined KPI measures.

 

You will be expected to play an active part in the delivery of Continual Service Improvements, help mature the processes and policies in place to grow the service offerings and improve efficiency across the IT areas. 

 

To be considered for this role it is important that you have knowledge of ITIL Framework, ideally having an ITIL Foundation, along with knowledge of Service Management Platforms.

 

You will need to be able to work under pressure and be customer-service oriented with a problem-solving attitude

 

We would expect you to have excellent communications and interpersonal skills – both written and oral; demonstrated ability to effectively interface with cross-functional teams

 

In return we offer very generous benefits, some of which are:

 

•   Generous holiday allowance of 38 days including bank holidays

•   Membership of the Oxford staff pension scheme

•   Onsite free car parking (Egrove Park only)

•   Use of on-site gym

•   Discounted bus travel

•   Cycle loan scheme

•   Plus many other University benefits 

 

Further information on this role and how to apply can be found in the job description.

 

 

For further guidance and support, please visit https://www.jobs.ox.ac.uk/how-to-apply.

 

The closing date for applications is Monday 4 July at 12 noon