The University of Glasgow is committed to the wellbeing and success of its students. As a senior member of the Student Life and Engagement team, the Manager, Student Life plays an important part in achieving this, working to build a student peer led network of supportive learning programs and residential communities.
The Manager Student Life is responsible for:
¿ a peer-to-peer support programme which operates within the University's colleges and schools (Peer Wellbeing Support)
¿ welfare support within the residences (Living Support)
The Manager, Student Life will work in partnership with colleagues in other services, colleges, schools and the student bodies to build the student peer communities.
Main Duties and Responsibilities
Build on the highly successful peer support schemes currently in operation, to form an integrated University-wide scheme.
Within the framework of the Residential Strategy, review the current living support model in operation and implement changes where necessary.
Develop initiatives to encourage good wellbeing, including training and self-help materials, in consultation with students, colleges and schools.
Lead and manage the Peer Wellbeing Support service, which offers broad-based pastoral support to students. This involves managing a team of Peer Support Trainers and potentially 100's of student peer supporters, organising and maintaining training and monitor performance.
Lead and manage the Living Support service, which supports student life within its residences. This involves managing a team of wardens and living support assistants, acting as an escalation point when issues arise and provide appropriate support for investigations, guidance on processes such as complaints, and other training.
Manage the annual recruitment and induction of new students into the Student Life Teams (a) peer support programme, and (b) new wardens and living support assistants. Equip them to deal with all aspects of student life and comply with relevant legislation and University policies such as Health and Safety, Equality and Diversity, gender- based violence, data protection, etc.
Work closely with colleagues within the Student Wellbeing and Inclusion team, referring students to specialist services, including the crisis response team, when required and appropriate.
Build good working relationships with the key college and school staff, SRC, student societies and the other student support services to ensure effective flow of information and understanding about student issues.
Oversee the financial planning and budget process, progress investments as appropriate and report on budgets to the Head of Student Life and Engagement.
Monitoring and evaluation:
Develop and monitor service effectiveness indicators, using these to drive continuous service improvements and innovation.
Benchmark services and share good practice with other sector professionals, specifically in relation to peer support and residential life schemes and take forward recommendations for any service improvements identified as of benefit.
Knowledge, Qualifications, Skills and Experience
A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary professional knowledge and management skills in similar or number of different specialist roles; Or: Scottish Credit and Qualification Framework level 9,10, or 11 (Ordinary/Honours Degree, Post Graduate Qualification) or equivalent, including being professionally qualified in relevant discipline related to education, mental health or wellbeing, with a broad range of professional experience in a management role(s).
A2 An understanding of the key success factors for the operation of peer led support schemes.
A3 A working knowledge of relevant legislation, including the Data Protection Act, Freedom of Information Act, Equality Act.
B1 Knowledge and understanding of service delivery in an educational setting, ideally within an HE environment.
B2 A working knowledge of residential support within an educational setting.
B3 Knowledge of peer support models and their benefits.
B4 An understanding of how to develop good self-help materials.
C1 Skilled in leading and developing teams where members are often inexperienced in their roles.
C2 Ability to design and deliver wellbeing related training material.
C3 Excellent customer service, interpersonal and communication skills with the ability to engage with and update diverse audiences.
C4 Ability to use initiative and judgement to resolve issues independently and make informed decisions effectively, including taking decisive action when confronting difficult situations.
C5 Analytical and problem-solving capability and the proven ability to plan, organise, prioritise and delegate work.
C6 Proven ability to develop and maintain effective working relationships with a variety of internal and external stakeholders.
C7 Excellent organisational skills with the ability to plan, prioritise and deliver across a range of work activities and juggle a busy workload.
C8 Effective financial management skills.
C9 Demonstrable emotional resilience, having the ability to work calmly under pressure when dealing with difficult scenarios.
D1 Supporting and championing new programmes and projects.
E1 Experience of operating in a complex, ambiguous and challenging environment.
E2 Successful management of a team to deliver high-quality services.
E3 A track record of influencing across an institution to take new initiatives forward.
E4 Working within an educational, training and development, or advising setting.
E5 Working collaboratively as part of a multidisciplinary team.
E6 Designing and delivering training to diverse audiences.
E7 Working with individuals from a range of cultural and social backgrounds.
E8 Recruitment, selection, training and management of staff or volunteers.
F1 Designing and delivering training on topics related to counselling and mental health and wellbeing.
F2 Providing or managing a peer support scheme.
F3 Experience of working with volunteers.
F4 Advising /counselling individuals from a range of cultural and social backgrounds.
F5 Managing services operating out-with the normal 9-5 working pattern.
The Manager, Student Life plays a critical role in helping to build supportive student peer communities within colleges, schools and residences for our 30,000 students.
The Manager has direct responsibility for a team of staff and student volunteers (potentially 100's of Peer Support Students and approximately 70 Living Support Assistants).
Planning and Organising
¿ Review living support programme for the residences and design programme for future
¿ Work with College / School staff to promote and negotiate the availability of suitable support for peer support activity
¿ Facilitate a programme of training courses across the University year to enable students participating in Student Life activity to be adequately trained for the role and monitor their performance
¿ Ensure a coordinated approach to Student Life networks and activities
¿ Manage annual cycle for recruitment of Peer Support and Living Support cohorts
¿ Manage ongoing Peer Support and Living Support activity, events, and advocacy
¿ Provide regular supervision
¿ Monitor and plan budgets, making cases for investment where appropriate
¿ Regular liaison with Peer Support and Living Support staff and Student Volunteers, facilitating escalation of matters with students directly when appropriate
¿ Work in close partnership with the Student Engagement teams, as well as colleagues within Student Wellbeing and Inclusion teams, LEADS, Information Services and SRC, to plan and coordinate service activities and delivery to ensure an integrated approach to student peer activities
¿ Work closely with Estates colleagues, as well as commercial partners, to maintain an effective residential support model
¿ Form and actively maintain effective working relationships with colleagues in Schools/Colleges to ensure an integrated approach in the interests of student support and all student peer community activity
¿ Represent and promote Student Life activities at both internal and external meetings and events where appropriate
¿ Manage the planning and delivery of a timetabled programme of peer support and living support activity across the academic year
¿ Choose appropriate methods of recruitment and selection for peer supporters and living support staff and Student Volunteers
¿ Make recommendations on service improvements
¿ Responsible for resolving issues presented by Student Life staff and volunteers in relation to vulnerable students, referring to the specialist services or crisis response team as appropriate
¿ Act as first point of contact to Wardens and staff in the residences in relation student issues requiring additional support, mediation, and disciplinary action
¿ Identify key challenges and develop innovative approaches, policy and procedures to address them
¿ Manage staff and volunteer performance, development, and absence in the Student Life teams
¿ Flexible approach to hours of work in order to best support management of services out with the normal 9am-5pm working pattern
Terms & Conditions
Salary will be on the Management, Professional and Administrative Grade, level 8, £44,045 - £51,034 per annum.
This post is offered on a full time (35 hours) and open-ended basis.
Vacancy reference: 041151; Closing date: 4 October 2020.
New entrants to the University will be required to serve a probationary period of 6 months.
The successful applicant will be eligible to join the Universities¿ Superannuation Scheme.
Further information regarding the scheme is available from the Superannuation Officer, who is also prepared to advise on questions relating to the transfer of Superannuation benefits.
It is the University of Glasgow¿s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.
We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity.
The University of Glasgow, charity number SC004401.