Post title: Student Success Manager
SBU: Office of the Vice-Chancellor, Learning and Teaching Innovation Centre
FTE: 1.0fte (working 37 hours per week)
Salary: UH7 £34,304pa to £37,497pa with the potential to progress to £40,927pa on achieving designated skills and experience
Location: Bishop Square, University of Hertfordshire, Hatfield
We are seeking a highly motivated, student-focused and friendly individual to join the Widening Access and Student Success (WASS) team as the Student Success Manager. WASS is part of the University’s Learning and Teaching Innovation Centre (LTIC). Our preferred start date for this post is October 2021.
WASS supports young people from disadvantaged and under-represented groups to access and be successful in higher education. Externally, the Widening Access team supports pupil aspiration and attainment through their outreach work in targeted primary and secondary schools across Hertfordshire. Internally, the Student Success team supports and enables students from under-represented and/or disadvantaged groups to be successful once they embark on their university journey at Herts.
The Student Success Manager will lead on the planning and delivery of the Student Success portfolio and support colleagues across the University to develop their own student success initiatives. The Student Success Manager will also provide managerial and operational support to the Student Success team, ensuring they adopt an evidence-informed and student-focused approach to the continuation, attainment and progression of targeted students. The work of the Student Success team is guided by the commitments and targets set out in the University’s Access and Participation Plan (APP) 2020-25.
If successful you will join a highly experienced and friendly team, all of whom are passionate about enabling young people to access and be successful in Higher Education. You will also receive excellent support from experienced colleagues in the team and be actively encouraged to seek out opportunities for ongoing learning and self-development.
You will have proven experience of supporting and enabling students in a UK HEI setting. Additionally, proven line management experience at an appropriate level, including direct responsibility for managing financial expenditure, of working with a varied range of communication tools and information technologies staff, and of chairing or facilitating meetings. A track record of successfully developing, delivering and evaluating programmes of activity, projects and/or initiatives, focussed on improving student outcomes is essential. This will be underpinned with knowledge and understanding of the Office for Students approach to access and participation for under-represented and disadvantaged students in Higher Education.
You should be able to demonstrate highly effective communication and presentation skills, with excellent organisational and administrative skills. You’ll be a capable and confident user of information technology, including MS Office, and have familiarity with student performance data. The ability to work calmly and systematically to meet agreed deadlines is critical, and you will back this up with highly developed interpersonal skills and establishing effective relationships.
Full details of the duties and experience / skills required are included in the Job Description & Person Specification.
Qualifications Required You will hold a good undergraduate degree or equivalent qualification, or higher.
REHABILITATION OF OFFENDERS ACT
DISCLOSURE AND BARRING SERVICE
This post is exempt under the Rehabilitation of Offenders Act 1974 as amended. The University requires that the successful applicant who is offered employment will be subject to a criminal record check from the Disclosure Barring Service before the appointment is confirmed. An Enhanced Disclosure will be required and this will include details of cautions, reprimands or final warnings, as well as convictions. The University of Hertfordshire complies with the ‘Code of Practice for Registered Persons and other recipients of Disclosure Information’.
Overseas applicants and UK applicants who have lived abroad
Successful applicants from overseas will be required to produce a criminal records check, or ‘Certificate of Good Character’, from any country in which they have been resident, consecutively or cumulatively, in the previous 10 years.
Contact Details/Informal Enquiries: Informal discussions about the role are welcomed. To arrange, please contact Dr Julie Vuolo via email@example.com.
Closing date: 19 September 2021
Interview date: To be advised
Reference Number: 035675
Date advert placed: 03 September 2021
Our vision is to transform lives and UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics. The University offers a range of employee benefits including generous annual leave and discounted Sports Village memberships, personal and professional development and family-friendly policies. #GoHerts.