Permanent contract with funding ending on 09 January 2025
Birmingham – Handsworth, Erdington and Sparkhill
Closing date: Wednesday 17th August 2022 at 11.30 pm
Interview date: Tuesday 30th August 2022
Do you have experience of working with service users to provide advice, and advocating on their behalf? Do you have a real desire to help others and to work with one of the UK’s leading housing and homelessness charities? Join us as a Community Housing Adviser and work directly with our service users across 3 areas of Birmingham.
You will be an effective communicator who is keen to make a difference in the lives of our service users. You will also:
• Have demonstrable experience working with service users to provide advice on housing issues, advocating confidently for them
• Be skilled in working collaboratively with a variety of stakeholders, with the ability to develop effective working relationships and communicate information clearly
• The ability to offer service improvement suggestions, challenging ideas and viewpoints appropriately where necessary for an effective service function
• Have experience of developing case plans and carrying out risk assessments
About the role and team
Working as part of a team of specialist Advisers, you will provide advice, support and guidance to service users and service providers in 3 areas of Birmingham – Sparkhill, Erdington and Handsworth - with a focus on preventing homelessness, increasing knowledge and practice, and campaigning for better housing standards. You will be working closely with individuals with lived experience on the service design and delivery and advocating on behalf of service users and their housing rights.
This will be achieved by working in partnership with colleagues and other specialised agencies as determined by client needs. Working as part of a wider Advice Team, you will benefit from the expertise of colleagues, volunteers and stakeholders. The role is based at our City Centre Hub but will involve regular work in the areas identified above.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to points 1, 2 and 3 of the ‘About You’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
- We learn from our experiences and are open to risk
- We work together to achieve our shared purpose
Any applications submitted without a full application will not be considered.
Apply to be part of our team and be the change you want to see in society.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.