Community Housing Adviser
£23,847 pa (pro rata) plus excellent benefits
Fixed term contract until June 2022, with potential to extend
Kings Lynn, Norfolk
Closing date: 11th October 2021 at 11.30 pm
Do you have experience of working with community groups, a good understanding of housing and homelessness and related law and policies, familiarity with safeguarding and, ideally, a background in advice work? Then join Shelter as a Community Adviser and you could soon be playing a pivotal role at the heart of a team that offers advice to people across Norfolk that are in housing need.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Shelter has been delivering housing advice services to residents of the Borough of Kings Lynn after being commissioned by the Council back in 2018. The service is based within the Kings Lynn branch of our partners Broadland Housing, as well as in other community settings, and hosts a range of staff from an array of expert agencies providing advice and support.
About the role
Part of a team of specialist advisers, we’ll rely on you to provide advice, support and guidance to clients on housing needs, with a particular focus on preventing homelessness and securing stable, appropriate and long-term accommodation. As well as developing case plans and carrying out risk assessments, you’ll need to involve those with lived experience in service design and delivery and advocate on behalf of clients on housing rights and needs when required. You’ll also need to work in partnership with colleagues in the Shelter Hub and other specialist agencies who can help address specific identified needs. And, when It comes to ensuring case details and evaluations are recorded accurately and punctually, supporting the inclusion of volunteers, looking at possible system changes or seeking out new partnerships which further the aims of the service, again, we’ll count on you.
You’ll need a proven ability to deliver advice on housing and related issues. You should also enjoy working collaboratively and building effective working relationships with service users, colleagues and a variety of stakeholders. Someone who values and respects others opinions, equally, you’re not afraid to challenge the status quo and introduce new ideas, where appropriate, to help improve the way we do things. Last but not least, you’re proficient using Microsoft Office applications, while the ability to type is desirable.
Please fill in the online application form via our applicant portal, Core HR. You’ll need to demonstrate how you meet the following Knowledge, Skills and Experience points, as well as the following behaviours:
1.You will have a good knowledge of housing and homelessness, related law and policies, ideally with experience of delivering advice on housing and related issues.
2.You will have experience working with community groups.
3.You will have a good understanding of safeguarding.
4. We prioritise diversity and have an inclusive and open mindset
5. We work together to achieve our shared purpose
6. We are open to risk and learning from our experiences
For all your answers, please give real examples where you have personally been involved and note there is a character limit of 950 characters for each question.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.