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Employer Relations & Insights Manager (UK)
Department : Employer Engagement

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:
 
Essential criteria
  1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include managing teams in relationship management, or business development. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
  2. Strong knowledge and understanding of the UK graduate labour market and trends, the needs of graduate employers and the early talent careers ecosystem.
  3. Attention to detail and the ability to conduct research and analysis of data, labour market insights, reporting on labour market trends and findings to assist formulation of strategy and translate into operational delivery.
  4. Proven experience of managing, motivating and developing individuals including effective line/performance management and culture change, providing feedback on performance and guidance on professional development opportunities.
  5. Proven experience of working in a target-driven environment – discussing, setting and meeting key performance indicators (KPIs) to support team performance.
  6. Sound knowledge of key IT systems including the Microsoft Office suite, customer relationship management (CRM) systems and finance systems, and ability to learn new systems quickly and competently.
  7. Excellent interpersonal skills, with the ability to communicate and distribute information clearly and deliver workshops to students, academics and other stakeholders. Understanding of need for confidentiality and when and how to escalate / signpost sensitive cases. Contribute to and chair team discussions with confidence.
  8. Lead on identifying opportunities for operational improvements, negotiate with and influence clients and stakeholders, develop services to broaden engagement and deliver implementation of improvements.
Desirable criteria
  1. Previous experience of working in a client-focused relationship management role in higher education, recruitment, commercial or marketing fields.
  2. Experience writing policies and procedures, reports for committees. Ability to translate complex information into easily understood language for the given audience.
  3. Knowledge and understanding of the higher education landscape, including the impact of current national policy issues on employer engagement and student employability.
  4. Ability to build and engage with internal and external networks that support your role (e.g. professional membership body/cross team groups).
  5. Proven experience of innovation and creativity when coming forward with new ideas and developing new initiatives through to implementation and review.
Downloading a copy of our Job Description
 
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information:

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.
 
The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.
 
We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.
When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.
 
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
 
Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.
 
We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.
 
We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.
 
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
 
Interviews are scheduled for the 22nd July 2026 (in person).
 
Please do not apply for this post if you have already recently applied.
Grade and Salary : £45,031 - £52,514 per annum, including London Weighting Allowance Job ID : 149405
Post Date : 30-Jun-2026 Close Date : 12-Jul-2026
Contact Person : Andrew Wright (Associate Director, Employer Engagement & Work-based Learning) Contact Details : Andrew.c.wright@kcl.ac.uk
Click on the link(s) below to view documents Filesize
Job Description 210.8
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