Job Overview:

As a Senior Desktop Engineer, you will play a key role in designing, implementing, and supporting end user computing solutions for our clients. You will be responsible for ensuring the stability, security, and optimal performance of desktops, laptops, tables and mobile devices, as well as providing technical expertise to resolve complex issues. This position offers an exciting opportunity for a seasoned professional to contribute to the success of our projects and mentor junior team members.

Responsibilities:

• Design, deploy, and maintain end user computing solutions.
• Provide advanced technical support.
• Collaborate with cross-functional teams to implement and optimise products and solutions.
• Evaluate and recommend hardware and software solutions to meet business requirements.
• Conduct regular system audits for security and performance enhancements (automation).
• Mentor and guide junior desktop engineers.
• Stay current with industry trends and emerging technologies.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience with device management technologies such as:
• o   Microsoft Configuration Manager
• o   Microsoft Intune
• o   Apple Business Manager
• o   Samsung Knox
• o   Google Workspace
• o   Ivanti MobileIron
• Strong expertise in end user operating systems (Windows, Android, iOS) and applications.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Effective communication and interpersonal skills.
• Relevant certifications:
• o   Microsoft Certified (Windows 10, MCP, MCTS, etc.)
• o   ITIL v3 Foundation
• o   Full UK Driving License